Returns & cancellations
Stories With Jesus creates personalized, made-to-order products. Because each printed book is custom, our return policy is different from a standard retail return policy.
Last updated: August 2026
We accept return requests only for books that arrive damaged, have a printing defect, contain a production error, or are the wrong item. Contact us within 7 days of delivery and include photos of the issue. If the request is eligible, we will replace the book at no cost.
Because each book is custom-made from your approved story, characters, cover, and page art, we do not accept returns or refunds after printing starts for change of mind, preference changes, or correctly printed approved designs.
If you contact us before your book goes to print, cancellation and refund may be possible. Once a book has been approved and sent to print, the order cannot be canceled.
The digital flipbook included with eligible book purchases comes at no extra cost. Since it is a free included item, there is no separate refund for it.
Every book is read by a person before it goes to print. We reserve the right to decline any order, for any reason, at our sole discretion, and to refund it in full.
We will not print a book we consider hateful, demeaning, or harmful to a child.
If we decline an order you are not charged, and if payment has already been taken it is refunded in full. If we find it after printing has started, we cancel and refund rather than ship. We may also decline to take future orders.
Have a question before ordering?Read the FAQs